Frequently Asked Questions Everything you need to know about Matix Dental

You do realize that you are not only paying your office staff to look up the product, call around and get pricing, and place the order but also you are paying for the sales rep’s salary and you still don’t know what the true pricing should be or what alternatives you would rather buy instead. Take back the control, cut your expenses.

We have enough to worry about without being hit with a lawsuit because of using counterfeit products. Gray market goods are supplies bought by dealers in other countries and shipped here to avoid the FDA and the IRS. The problem with those products is that they don’t meet the same standards and can be toxic to the patient. Don’t risk it by buying your supplies from a shady dealer.

This is the essence of our system. BEFORE your staff throws away the LAST BOX of whatever supply they just opened, they must scan (or browse to select) the item into the system and indicate that a re-order is needed. This saves you the risk of expired or outdated products. MORE IMPORTANTLY, you will never run out of that supply if they order it immediately upon opening the last box.

Yes, if you search, you will find another ‘platform type’ company. The obvious problem with their approach is that they sell gray market products. We use only TRUSTED DEALERS. Additionally, with our tiered permissions feature, your office staff can quickly and easily ‘request’ products and you have the final say in what you order and from whom.

Licensed Dentists, Hygienists, Dental Students, and Hygiene Students. We verify licensure on initial setup; you will get a ‘PENDING’ notification. Student accounts may take more time to verify.

Multiple TRUSTED VENDORS compete for your business. This competition allows you to know instantly what the going rate is for a specific product.

Additionally, by using a standard protocol to increase your office efficiency, your staff burden *your payroll expense* and will save you money.

With our tiered permissions settings, you must allocate duties to your office manager and assistants. The ability to restrict our staff to certain duties puts us, as practice owners, back into the driver’s seat and we once again have control of how much we spend, and what we use.

• Alternative products are out there, shouldn’t we know about them?
• Prevent your staff from buying the wrong products
• Control the quantity
• Stay on top of what you are spending.

We have selected top-tier TRUSTED VENDORS to meet your supply needs. By having strategic partners scattered throughout the country, you are able to receive your products in a timely manner. Alternatively, some vendors may have better pricing on an item, although product arrival might be delayed due to proximity.

The FDA requires that some items are not returnable once the packaging is opened. These items are indicated and require a double verification (are you sure?) click to make sure you understand that product has been flagged as non-returnable.